We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

DELIVERY

 

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs. 

 

1) Standard Delivery:

  • FREE service, delivered within 3-5 working days.
  • Customized products are delivered within 4-6 weeks
  • Delivery is Monday to Friday during business hours (Monday to Saturday in UK).
  • Select Standard Delivery at checkout.
  • Order placed with free delivery are shipped the next business day.
  • Standard Delivery is free.

 

2) Collection Points: 

  • Only available in: UK, France, Germany, Italy, Spain, The Netherland, Belgium and Luxemburg
  • FREE service, delivered within 3-5 working days
  • Customized products are delivered within 4-6 weeks
  • Collection is available 7 days a week, depending on store opening hours.

 

3) Free Click & Collect at any TIMBERLAND store: 

  • Only available in: UK, France, Germany, Italy, The Netherland, Spain, Austria Belgium and Sweden.
  • FREE delivery to your local Timberland Store within 1-2 business day.
  • Customized products are delivered within 4-6 weeks.
  • Collection is available 7 days a week, depending on store opening hours. An email will notify you when your order is ready for collection.
  • Select Collection Point at checkout.

 

4) Express Delivery:

  • Fast delivery available, within 1 business days.
  • Delivery is Monday to Friday during business hours.
  • Customized products are delivered within 4-6 weeks.
  • Select Express Delivery at Checkout, with a cost that depends by market.
  • Order placed with express delivery are shipped the next business day.

 

Shipment tracking

You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us. 

 

Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Almelo, The Netherlands.
  • Please note that any order placed on a specific Country's website, can only be delivered to the related Country.

 

We only deliver in: Austria, Belgium, Denmark, France, Germany, Holland, Ireland, Italy, Luxemburg, Portugal, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland and Isle of Man).
We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and Balearic Islands, PO Boxes.

Upon dispatch of the Products from our warehouses, we will send you a Shipment Confirmation email.