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TIMBERLAND COMMUNITY TERMS & CONDITIONS


Last Updated: February 2021

Timberland®, a division of VF INTERNATIONAL S.A.G.L., a Swiss company registered in Stabio (Switzerland) with Nr. CH-514.4.028.163-8, VAT No. CHE-111.650.898, with offices in 5 Via Laveggio, 6855 - Stabio, Switzerland (“Timberland”) is offering the Timberland Community Loyalty Scheme (hereinafter the “Community”) through its website accessible at www.timberland.co.uk, and corresponding local URLs, through mobile application(s) that we may make available to access the Community (“Timberland App”), and through Timberland-owned participating stores in the UK (collectively, the “Services”). The Community and Services are subject to the following Timberland Community Terms and Conditions (these “Terms”). By registering to become a member (a “Member” or “you” or “your”) of the Community and by accessing, using or participating in the Community, you (i) represent that you are 18 years of age or older and (ii) agree to the Terms. To join the Community and earn points, you must be a consumer. Resellers of Timberland merchandise are not eligible to earn Points or to participate in the Community. 

WHEN ACCESSING OR USING THE COMMUNITY AND RELATED SERVICES IN ANY WAY, YOU MUST CONFIRM, BY TICKING THE APPROPRIATE BOX(ES), THAT YOU AGREE TO THESE TERMS, AS WELL AS THE WEBSITE TERMS OF USE, AND THE TIMBERLAND PRIVACY POLICY, AS THEY MAY BE UPDATED AND AMENDED FROM TIME TO TIME WITH PRIOR NOTICE (COLLECTIVELY, “TERMS AND POLICIES”). SHOULD YOU OBJECT TO ANY TERM OR CONDITION OF THESE TERMS AND POLICIES, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO ENTER INTO THESE TERMS AND POLICIES, THEN DO NOT ACCESS OR USE THE COMMUNITY OR RELATED SERVICES. COMPLETING THE REGISTRATION PROCESS CREATE A LEGALLY ENFORCEABLE CONTRACT UNDER WHICH YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND POLICIES. PLEASE READ THE TERMS AND POLICIES CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION.  

1. Timberland community overview

When you join the Community, it allows you to earn points on your purchases made in the UK at participating Timberland full price and outlet retail stores owned by Timberland (“Timberland Stores”) available at https://www.timberland.co.uk/community/faq.html, participating official Timberland mobile stores at Timberland events, and the Timberland website at www.timberland.co.uk. You may also earn points by participating in certain special engagement activities announced by Timberland from time to time. The Community offers Members access to certain benefits, some of which may be received by redeeming points earned. 

2. membership

A. Eligibility: You must be at least 18 years of age, an individual, and a legal resident of the UK to become a Member of the Community. One account per individual. If you do not so qualify, you are prohibited from accessing, using and registering for the Community. Employees of all VF Corporation and its brands are eligible to become Members of the Community, but may be excluded from certain promotions. Timberland may refuse to offer or continue offering Community access or services to any person or entity, for example, in case suspicious fraudulent use of the Community and may change its eligibility criteria from time to time. Timberland may refuse to accept any application to register as a Member in case suspicious fraudulent use of the Community.  

B. How to Join: You may register to become a Community Member by completing the registration process by providing Timberland with current, complete and accurate information, as more specifically required by then current registration procedures.  

Membership may be applied for in the following ways: 

i. Online at www.timberland.co.uk by creating an account, providing certain information, including first and last name, gender, email and date of birth, indicating that you want to be a Community Member, and accepting these Timberland Community Terms and Conditions, or if you already have an account at www.timberland.co.uk, by logging into your account, indicating that you want to be a Community Member, providing any outstanding information (including mobile phone number (or home phone number if no mobile number), postcode, and date of birth), and accepting these Timberland Community Terms and Conditions. 

ii. At participating Timberland Stores by providing your first name, last name, email address. After you make this request, you will receive an email requesting that you complete signing up for your Community membership. You will be asked to have, or create, an account online at www.timberland.co.uk, which will also be your Community account, provide certain information, including first and last name, mobile phone number (or home phone number if no mobile number), date of birth, and postcode, and accept these Timberland Community Terms and Conditions; once you do so, you will be a full Timberland Community Member.  

Once you make the request to join the Community by providing your email address at a participating Timberland Store, you will be considered a Community Member and you may start earning Points for product purchases at participating Timberland Stores and online at www.timberland.co.uk, but to redeem points and for complete access to all available benefits (including any competitions, sweepstakes or other promotions), you must complete your enrollment as described above and become a full Timberland Community Member.  

By way of illustration and not limitation: prospective Members may be required to provide their first and last name, postcode, legitimate electronic mail address, mobile phone number, and/or certain additional information (such as, for example, preferred contact method, tenure with Timberland interest, and products and services of interest); prospective Members will be required to establish an account password; 

In order to obtain certain aspects of the Community service, Members may also elect to provide information related to their accounts on social media sites (such as, for example, Twitter, Facebook, and Instagram); and in order to obtain Community services applicable to the Community, Members may elect to receive text messages. You are responsible for maintaining the confidentiality of your access credentials and other account information, and are fully responsible for any and all activities that occur under your account. You agree to ensure that you exit or log out from your account at the end of each session of accessing your account. You agree to notify us immediately by contacting Timberland Customer Service at 0800 1216028 of any unauthorized use of your Member account.  

C. Accessing Points Information and all the Benefits of the Community: The Community allows a Member to accumulate and redeem loyalty program points (“Points”), on an individual basis and solely for their own account. The Community is structured to offer certain benefits, some of which may be received by redeeming Points. In order to be able to access Points you have earned or redeem any Points you have earned, you must be a full Community Member, which requires you to set up an account at www.timberland.co.uk and accept these Timberland Community Terms and Conditions. When setting up the account at www.timberland.co.uk, you are responsible for creating a complex password to protect your account and for ensuring that you do not share your password with others. 

D. Updating information: You are responsible for providing the correct email address to receive benefits and to ensure proper accounting of Points and receipt of benefits. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your Member information through your Timberland account online at www.timberland.co.uk. Members may be required to satisfy certain identity verification requirements set by Timberland to update their information.  

3. earning points

qualifying purchases

A. When you shop at participating Timberland Stores in the countries where the Timberland Community is active (Only UK at the moment), participating official Timberland mobile stores at Timberland events, and the Timberland website at www.timberland.co.uk you will automatically receive 10 Points for every 1 £ spent on any eligible product that is purchased (a "Qualifying Purchase," as further described below). The Points will be added into your Community account after you provide, at the time of your in-store purchase, your name or the email address associated with your Community account. Points will be added to your account typically within 72 hours after your Qualifying Purchase. If you did not provide your email address or phone number at the time of purchase, and it is within thirty (30) days of your Qualifying Purchase, you may use the form to claim missing points available on the website or call Customer Service at 0800 1216028, and upon verification by Customer Service of your purchase and that you did not previously receive Points for the purchase, the Points may be added into your Community account. Please keep the receipt concerning the Qualifying Purchase as long as the relevant Points have been added into your Community account.  

B. When making a purchase on www.timberland.co.uk, your Points will be added into your Community account after you have signed into your Community account and completed a Qualifying Purchase. Points will be added to your account typically within 24 hours after your Qualifying Purchase. There is no limit to the number of Points a Member can earn by making Qualifying Purchases. 

C. Qualifying Purchases include regular and sale priced merchandise purchased at participating Timberland Stores, participating official Timberland mobile stores at Timberland events, and the Timberland website at www.timberland.co.uk. No Points are earned when purchasing Gift Cards or eGift Cards from Timberland, but you do earn Points when redeeming a Gift Card or an eGift Card at Timberland Stores or online at www.timberland.co.uk. No Points are earned for purchase of Timberland branded items at wholesale dealers or at any stores not owned by Timberland.  Please ask a store associate to determine which Timberland Stores are owned by Timberland and not a third party. To join the Community and earn points, you must be a consumer. Resellers of Timberland merchandise are not eligible to earn Points or to participate in the Community. Timberland reserves the right, and you hereby grant Timberland the right, to review account activity for purchase patterns that fall outside the intended use of the Community. Timberland has the right to determine whether a Member’s purchase patterns violates these Terms and if Timberland makes such a determination, the Member’s Points will be forfeited and the account may be suspended or terminated at Timberland sole discretion. 

Timberland community initiatives

D. Points may also be earned for participation in the following recurring activities designated and announced by Timberland from time to time:

1. Upload a photo

  • Recurring initiative, once a month. 

  • Each Member can only participate once per month. 

  • Submit a picture or text in line with Timberland's instructions (communicated from time to time)  

  • Members will receive Points for participation 

  • Note that Members may need to provide authorisation to Timberland to use their picture (e.g. on social media) Any information you provide when you enter the promotion will be used in accordance with our Privacy Policy and terms of use  policy. 

2. Click a link

  • Recurring initiative, once a week. 

  • Each Member can only participate once. 

  • Click on a link to discover relevant new pages from Timberland 

  • Members will receive loyalty points for participation 

3. Watch a video

  • Recurring initiative, once a month. 

  • Each Member can only participate once. 

  • Click on a link to watch a relevant video from Timberland 

  • Members will receive loyalty points for participation 


4. Refer a friend

  • Each Member can participate up to 4 times   

  • Members will receive a link to be sent to friend to register to the Community 

  • Everybody gets loyalty points for participating 


5. Birthday Gift

  • Recurring initiative, once a year. 

  • Each Member in the Community will receive a gift for their birthday 

  • The gift contains a omnichannel promocode of 10% to use for shopping on www.timberland.co.uk and in Timberland Stores.  

  • Member will receive an e-mail containing the promocode one week before the actual birthday (as registered in Community account).  

  • Code will be valid for 4 weeks in total (1 week before, 3 weeks after the birthday) 

  • Code is valid for 4 weeks in total 


6. Exchange points to plant a tree with Treedom

  • Each Member can sign up for a Treedom account 

  • Each Member can participate only once.  

  • Requires points to receive reward (Member exchanges points for receiving a tree that will be planted by Treedom (partner organisation) 


Rules for earning points for activities will be defined for each activity when the activity is announced by Timberland. Rules may include number of Points earned for the activity, number of times Points can be earned for the activity, maximum number of Points to be awarded to a Member, and criteria for earning Points. Timberland reserves the right to make activities and rules for the activities available only to select Members, including VF Corporation employees, and may be based on purchase activity, geographic location, Community participation, and/or information supplied by the Member. Timberland reserves the right to add, withdraw, amend, or otherwise change activities and their rules at any time, with notice to Members, however this would in no way be of prejudice to those rights acquired by the Members.  

points redemption

E. The Points you have earned through a Qualifying Purchase will be deducted from your overall Points total if the item is returned. You must inform us that you are a Member when you return a Qualifying Purchase for which you earned Points. 

F. Points have no cash value. You cannot give or transfer your Points to anyone else. 

G. All of a Member’s unredeemed Points will expire and be forfeited twenty-four (24) months from the date the Member earned those Points (which, for Points earned from Qualifying Purchases, such date shall be the date of the Qualifying Purchase). In addition, any unredeemed Points that remain in a Member’s account will expire and will be forfeited if the Community is terminated. Timberland reserves the right to terminate, change, limit, modify, or cancel any of the above means of earning Points and the number of Points earned per mean, at any time, with notice, however this would in no way be of prejudice to those rights acquired by the Members.  

H. Timberland's good faith determination of the amount of Points available to any Member hereunder shall be final and binding.  

4. Member benefits and rewards

A. Members may be offered certain benefits that they can choose to accept, including, for example, sweepstakes entries, birthday acknowledgments, access to exclusive Customs designs, access to early information about new product releases and early access to special events (collectively, “Benefits”). Benefits may not require the redemption of Points. Members also can redeem Points they have earned for rewards which may include physical rewards, digital rewards, and sweepstakes entries (collectively, “Rewards”). The Benefits and Rewards that are available for a Member to choose from (however, available Rewards will be based on the Points Member has earned) will be displayed in Member’s Community account, which is accessible online at www.timberland.co.uk.

B. Benefits and Rewards shall be subject to additional terms and conditions and limitations, including for example, a limit to the number of a particular Benefit or Reward a Member can acquire or a limit to the time for accessing the Benefit or Reward  or other terms. These additional terms and conditions and limitations shall be established from time to time and will be specific depending on the Rewards and Benefits concerned. Physical Rewards are limited to five (5) per reward, per day, per Member. Please see Benefit and Rewards details for information about other terms and conditions and limitations. Benefits and Rewards may be limited in quantity, and/or may only be available for a limited time as determined by Timberland in the relevant terms and conditions. Benefits and Rewards that are no longer available for selection or redemption may be removed from a Member’s account. Timberland reserves the right to substitute a Benefit or Reward item of comparable or greater value at any time in case Reward item are no longer available. You are responsible for all taxes as well as any other costs or expenses with a Benefit or Reward you receive. 

C. Benefits and Rewards have no cash value and are not redeemable for cash and no change/currency will be given for Benefit section or Reward redemption.  Once you redeem Points for a Reward, the redemption cannot be reversed and is final. Benefits and Rewards cannot be returned to Timberland and no Points will be returned to Members who attempt to return Rewards to Timberland. Members cannot redeem Points for merchandise discounts, gift cards, or products sold by Timberland.  

D. Physical Rewards may only be redeemed in a participating Timberland Store which has supplies of the physical Reward available for pick up by the Member. In order to redeem a physical Reward, Member must go to a participating Timberland Store. If the physical Reward is available, Member must obtain a special code from the store associate and enter it into the Rewards page in their Community account to redeem the Reward. Points will be deducted from their Community account for redeeming the Reward. If Reward item is no longer available, the associate can suggest redeeming for an available reward of similar or lesser value.

E. Digital Rewards and sweepstakes entries may only be redeemed through the Member’s Community account accessible online at www.timberland.co.uk. Points will be deducted from their Community account for redeeming the Reward. Member shall not share their digital Rewards with others.  

F. Members are solely responsible for safeguarding their Benefits and Rewards and protecting them from theft and unauthorized use. Timberland will not replace lost or stolen Benefits and Rewards.    

5. email, mobile, and privacy

A. By registering for the Community, you will receive service emails regarding the Community. These may include information about the Community, Points, Benefits and Rewards, Community updates, and other related materials. Members can adjust the types of service emails they receive about the Community in their Community account. In order to participate in the Community, Members may be unable to unsubscribe completely from service emails about the Community, as it may still be necessary to send some service email for important matters from time to time. If Members want to make sure they will not receive any service emails about the Community, they can cancel their membership in the Community as described below in the General Terms. On the contrary, Members can unsubscribe from Timberland promotional emails at any time via the unsubscribe link in those emails. We will send you promotional emails about Timberland products and services if you have provided prior consent to receive such emails. 

B. By registering for the Community, you acknowledge to have read and understood the Timberland Privacy Policy regarding the collection, use and disclosure of your personal information.  Any information you provide when you participating in the Community will be used in accordance with our Privacy Policy. 

6. grant of rights in story & photo

Members grant to Timberland a right to use, perform, exhibit, reproduce and/or otherwise publish any of his/her image, name, likeness, and the name, likeness and image of any other person(s), incorporated shown in any of the photo, video, or any other material provided by the Members in the context of the various Timberland Community activities (for example “Upload a Photo”), in  any manner and in any and all distribution channels, venues or media now known or devised, without further notice or any compensation to such individual. The right granted to the Timberland is non-exclusive, applies worldwide and can only be revoked by a relevant Member on reasonable notice to Timberland. Timberland may transfer the right to a third party. The concerned Members(s) further (a) waives, to the extent permitted by applicable laws, any moral rights of authors or similar natural rights of ownership he/she may have in the story and photo (including any caption to same), and (b) agrees, upon Timberland’s request and without compensation of any kind, to execute any additional documents so as to effect, record or perfect the grant of rights contemplated by this paragraph.

7. general terms of timberland community

A. Membership in the Community and its benefits are offered at the sole discretion of Timberland, which reserves the right to terminate, change, limit, modify, or cancel any Community rules, regulations, benefits, or conditions of participation at any time, with notice of one month. In the event of cancellation, this would in no way be of prejudice to those rights Points and Benefits and Rewards earned up to the date of cancellation. 

B. If Timberland changes or modifies these Terms, it will provide notice of any changes through these Terms. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Community that Timberland may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of Points earned on a Qualifying Purchase; (ii) increase the number of Points required to earn a Reward; (iii) cease providing a Benefit or Reward; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or redeeming Rewards. 

C. These Terms are void where and to the extent prohibited by law. 

D. Membership is limited to one membership per person and per email address. In the event of a dispute over ownership of a Member account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration as determined by Timberland. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. 

E. Abuse of the Community, including failure to abide by these Terms, and failure to abide by Timberland website Terms of Use, which are incorporated herein by this reference, the sale or barter (or the attempted sale or barter) of Benefits or Rewards, Points, or promotional offers, excessive returns of Qualifying Purchases, fraud or tampering with any Benefit or Reward, including any survey or poll or sweepstakes entry, and any misrepresentation of fact relating thereto or other improper conduct as determined by Timberland in its sole judgment may result in cancellation of a Member's membership and future disqualification from Community participation, forfeiture of all Points accrued, and cancellation of previously issued but unused Benefits or Rewards. At our discretion we may prosecute abuse of the Community to the fullest extent of the law.

F. You may cancel your Timberland Community membership at any time by calling Customer Service at 0800 1216028. If you cancel your Timberland Community membership, your accrued Points will be forfeited. Canceling your Timberland Community membership does not delete your www.timberland.co.uk account. Please contact Customer Service at 0800 1216028 with any concerns about your membership; Timberland store associates are not able to resolve issues with membership.

G. Points and digital Rewards are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.  

I. YOU AGREE THAT PARTICIPATION IN THE COMMUNITY, MEMBERSHIP IN THE COMMUNITY, AND USE OF ANY PRODUCTS OR SERVICES RELATED TO THE COMMUNITY, INCLUDING ALL BENEFITS AND REWARDS IN CONNECTION WITH THE COMMUNITY, IS ENTIRELY AT YOUR OWN RISK.

Timberland is not responsible for events outside its control. If the provision of the Community is affected by an event outside its control then Timberland will notify Members as soon as possible to let you know and will take reasonable steps to minimize the effect of the event on the Community.  

TO THE FULLEST EXTENT PERMITTED BY LAW, TIMBERLAND DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE COMMUNITY, TIMBERLAND WEBSITES, AND TIMBERLAND APP. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IN THE UNITED KINGDOM, THE FOREGOING DISCLAIMERS WILL NOT APPLY TO YOU. 

Timberland is responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&C, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these T&C or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the T&C were agreed, both we and you knew it might happen. 

TIMBERLAND SHALL NOT BE LIABLE FOR  DAMAGES RESULTING FROM YOUR MISUSE OF THE TIMBERLAND WEBSITES, THE TIMBERLAND APP FROM YOUR INABILITY TO USE THE TIMBERLAND WEBSITES, THE TIMBERLAND APP OR FROM INTERRUPTION, SUSPENSION, AND ALTERATION OF THE TIMBERLAND WEBSITES, THE TIMBERLAND APP DUE TO REASONS BEYOND THE CONTROL OF VF, EXCEPT WHERE SUCH LOSS IS CAUSED BY THE NEGLIGENCE OF TIMBERLAND, ITS AGENTS OR DISTRIBUTORS OR THAT OF THEIR EMPLOYEES. YOUR STATUTORY RIGHTS ARE NOT AFFECTED, AND THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN ADDITION, CERTAIN OTHER JURISDICTIONS DO NOT PERMIT LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, INCLUDING THE UNITED KINGDOM, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.  

YOU AGREE TO HOLD VANS, ITS OFFICERS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, DIRECTORS, OFFICERS, AGENTS, SERVICE PROVIDERS, VENDORS, SUPPLIERS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES AND COURT COSTS, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR SUBMISSIONS.

Nothing in these T&Cs excludes or limits in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Community, being a Community Member, or for defective products under the Consumer Protection Act 1987. 

J. To the fullest extent permitted by law, the Community and these Terms and any claim or dispute arising out of or relating to the same, or your use of Timberland Websites or the Timberland App will be governed by and construed under the laws of England, without reference to conflict-of-laws considerations. 

If any provision of these Terms is held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.  

You can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.  If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting a judicial proceeding. We value our relationships with our customers and will try to resolve your claims informally and quickly.  

7. contact us

If you have any questions about these Terms and Conditions, please contact Customer Service at 0800 1216028.